Refund Policy
Page updated 12 October 2026
Current purchasing status
The seller of UniverseHall Plus is Gökay Albayrak, using the UniverseHall brand. UniverseHall Plus payments are collected through Shopier. Video-package sales are not currently active. Questions about a Plus order or refund request can be sent to destek@universehall.com.
Before a paid purchase
For paid digital content, the checkout must show the seller identity, total price, access period, applicable withdrawal information and the exact refund procedure before payment. The learner must be asked to confirm those terms before payment.
Payment errors and duplicate charges
Confirmed duplicate or unauthorized charges for UniverseHall purchases will be investigated through the published support channel and corrected under the applicable payment and consumer rules. Do not send card details through a public form.